Too Many Fuddy Duddies in Womens Clothes Shops
Many retailers struggle to stay in business or make a decent profit. They haven’t looked in an area that directly affects their bottom line – the caliber of sales help for shoppers.
Shoppers wanting to look and feel splendid in their new merchandise are often subjected to Fuddy Duddy sales assistance. Fuddy Duddies are simply not capable of understanding how to administer really good customer service. They face service-starved customers every day at work and have no training or inclination to give shoppers that shopping ecstasy they all crave.
For instance, if you are in the fitting room trying on clothes that gave you hope but have been disappointing, Fuddy Duddies won’t even notice. In fact, they won’t bother coming to your fitting room to see how they can help.
What happens when a shopper looks at a grouping of clothes on racks and is not thrilled with some of the items that are suggested for her new outfit? The shopper starts looking around with that “Is there a better looking blouse that goes with this skirt?” look on her face. The Fuddy Duddy will not notice and will keep busy with other activities that please the store owners but do not please the customer. In fact, the Fuddy Duddy doesn’t know how to help.
If she were not a Fuddy Duddy, she would be acutely aware of all the merchandise in her territory and will take on the challenge. A Fuddy Duddy would never say, “I’ll find you a blouse you will love. Just leave it to me.” They do not know their merchandise. They do not care.
The entire Fuddy Duddy experience is draining and will contribute to a bad shopping experience. Womens clothes shops around the world are staffed with Fuddy Duddies who have a direct effect on the bottom line sales results. Why can’t they get this? Or am I just being a Fuddy Duddy?
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